Post by account_disabled on Mar 6, 2024 7:08:25 GMT
weekly newsletters with benefits for employees, it goes much further. It is “being there” for people, listening to them and understanding their true work (and, why not, personal) needs. It's about empathizing , putting yourself in the other's shoes and providing possibilities for growth. In fact, a study conducted by LinkedIn states that 94% of employees would stay at their companies longer if their employers played a more active role in their training and development. And from that humanization, the good Employee Experience increases or decreases . How to optimize that EX through Service Design? 3 ways to design services to improve the Employee Experience Optimizing the experience of collaborators in a company is also the task of Service Design and here we will tell you how this type of people-centered methodology helps to make the stay in an organization much more pleasant. 1 – Analyze and improve each stage of the employee life cycle within organizations Have you thought about the importance of the life cycle of an employee in an entity? In addition to being useful for employees, it serves to analyze the different stages that workers go through from hiring to dismissal.
This is where the employee's journey within a company comes into play , as it shapes their entire experience. By taking it into account, it can be designed as a beneficial service that makes all of his needs visible through the different stages: Recruitment and hiring. Onboarding (onboarding and orientation). Formation and development. Retention. Discharge and exit interviews. Recruitment and selection are a person's first point of contact with an employer. Here, the Buy Bulk SMS Service first impression counts a lot, since it is the candidate's first approach to the company. The hiring and onboarding phase is perhaps the most vulnerable, as it marks the official change of your status from candidate to worker. After incorporation, comes onboarding, that is, an orientation program and gradual incorporation into the specific job position. Once in the company, training and development plans come into play, and are key to improving the EX that we want. With effective programs, organizations can focus on developing the next generation of leaders internally.
And all this helps to ensure retention for much longer. What happens when an employee leaves the company or is fired? Both cases are extremely emotional moments, as he is disassociating himself from the entity. Both area leaders and those who work in HR must have strategies in advance so that none of this is traumatic. Designing services for all of these stages is crucial for a successful employee lifecycle. 2 – Enrich internal communication to improve the experience of collaborators Sometimes, what is not communicated does not exist, so why create misunderstandings or uncomfortable situations with collaborators if we have real information to provide them? People are social beings by nature, that is why we need to be in contact and maintain two-way communication - or multidirectional, depending on the case. Communicating is key to making the Employee Experience positive and this action must be included when starting to design internal services. Clarity in the way you speak builds trust and connections at the same time, in addition to raising the level of employee engagement. Furthermore, creating a sense of community, of belonging, is important to generate internal ties that are seen externally.